Warranty & Support

Having an issue with your Nuracom product? Submit a warranty claim below and our team will get back to you within 1–2 business days. You'll find the warranty summary and full policy further down this page.

Lodging a warranty claim?

Log in and your orders load automatically — the claim itself takes under five minutes. Photos and a short video help us sort it fast.

Log in to start a claim

Bought as a guest? Create an account using the same email you ordered with and your order will be waiting for you.

No login needed to read the warranty — the customer summary and full policy are just below. ↓

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Nuracom Warranty — Customer Summary

Thank you for choosing Nuracom. Every genuine Nuracom smart ceiling drying system is backed by a structured voluntary warranty and by your rights under the Australian Consumer Law. This page is a plain-language summary. The full terms are set out in the Nuracom Warranty Policy, which applies in all cases.

Version 1.0 · Effective 1 April 2026

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This voluntary warranty applies in addition to those rights — it does not replace or limit them.

1YR

Complete Product Warranty

Parts + Labour

12 months covering the complete product against manufacturing defects.

2YR

Replacement Parts Warranty

Parts Only

24 months on genuine Nuracom replacement parts.

5YR

5-Year Motor Warranty

Motor Only

60 months on the lifting drive module — the motor at the heart of your Nuracom.

The warranty documents

All warranty periods run from the date of purchase. This page is a summary for convenience only — the Nuracom Warranty Policy contains the complete terms, conditions, limitations and exclusions, and prevails in the event of any inconsistency.

Customer Summary (PDF) Download Full Warranty Policy (PDF)

What is covered

  • Faults arising from a manufacturing defect in materials, workmanship or factory assembly that appear during normal intended use within the applicable warranty period.

What is not covered

  • Damage from misuse, accident, or failure to follow the installation and user instructions.
  • Damage caused by moisture, water ingress or environmental conditions — the product is not waterproof.
  • Incorrect installation, or work carried out by an unauthorised person.
  • Normal wear and tear, and cosmetic changes over time.
  • Damage caused by relocation, removal or reinstallation carried out after delivery.

This is a short summary — the complete list of exclusions is set out in the full Warranty Policy.

How to make a warranty claim

Our team will get back to you within 1–2 business days of submission.

1

Log in to your account

Open the Warranty & Support section of your account — the claim form is at the top of this page.

2

Describe the issue and upload media

Clear photos and a short video help us assess your claim quickly — often without needing to remove anything.

3

Have your details ready

Your proof of purchase and product serial number speed things up. Ordered on this account? We already have your proof of purchase.

Ready to lodge a claim? It takes under five minutes.

Start a warranty claim

30-Day Returns Policy

If Nuracom isn't right for your home, send it back within 30 days for a refund — conditions apply.

Returns accepted when

  • Product is unused
  • Packaging is intact and original
  • Item is in resellable condition
  • Request is made within 30 days of delivery

Returns NOT accepted if

  • Product has been installed or used
  • Packaging is damaged, missing, or not original
  • Item is not in resellable condition
  • Request is made after 30 days

Return shipping is paid by the customer. Full refunds are issued after the returned item has been inspected and confirmed to meet the above conditions.

Important notes

  • Installation must be carried out correctly and, where required, by a licensed electrician.
  • This warranty applies to residential use only.
  • Nuracom is not liable for indirect, incidental, or consequential damages arising from product use or installation.
  • Nothing in this policy limits your rights under the Australian Consumer Law.
  • Personal information provided with a warranty claim is handled in accordance with the Nuracom Privacy Policy.